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Enable Sample Files

Enable the collection of sample files on PALIDIN Desktop to help our support team troubleshoot

Written by Luis Fonseca

To locate the sample files:

  • You will first need to enable the option to save sample files. You can also enable the option to automatically collect those sample files.

  • After doing a scan, you can manually save sample files by clicking on the Actions bar and selecting Save Sample.

  • Once you have saved some sample files, launch PALIDIN as Admin: In Settings> Sampling> click Show> grab samples and submit them to our secure file LINK

If you have questions, please contact support by:

Monday-Friday 7AM - 5PM PST

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