Uveritech

If you are having trouble with scan results using the AT10K passport scanner, please review the demos below: 

<a href="https://uveritech.wistia.com/medias/oyqne0guco" rel="nofollow noopener noreferrer" target="_blank">Scanning Passports</a>

<a href="https://uveritech.wistia.com/medias/msvmo8bce6" rel="nofollow noopener noreferrer" target="_blank">Scanning Card Size Documents</a>

1. <a href="https://uveritech.wistia.com/medias/oyqne0guco" rel="nofollow noopener noreferrer" target="_blank">Scanning Passports</a>
2. <a href="https://uveritech.wistia.com/medias/msvmo8bce6" rel="nofollow noopener noreferrer" target="_blank">Scanning Card Size Documents</a>

If you are still having trouble, please enable logs and Sample Files so we can take a deeper dive into what you are experiencing.

<a href="https://intercom.help/palidin-help-center/en/articles/9792831-enable-sample-files" rel="nofollow noopener noreferrer" target="_blank">Enable Sample Files</a>

<a href="https://intercom.help/palidin-help-center/en/articles/10226999-collecting-verbose-and-palidin-logs" rel="nofollow noopener noreferrer" target="_blank">Collecting Verbose and PALIDIN Logs</a>

- <a href="https://intercom.help/palidin-help-center/en/articles/9792831-enable-sample-files" rel="nofollow noopener noreferrer" target="_blank">Enable Sample Files</a>
- <a href="https://intercom.help/palidin-help-center/en/articles/10226999-collecting-verbose-and-palidin-logs" rel="nofollow noopener noreferrer" target="_blank">Collecting Verbose and PALIDIN Logs</a>

Once these settings have been configured scan as many different documents as you can for a couple of days and then reach out to our support team so we can gather samples and logs securely.

If you have any questions, please contact support by:

Emailing <a href="mailto:support@fraudfighter.com" rel="nofollow noopener noreferrer" target="_blank">support@fraudfighter.com</a>

<a href="https://www.fraudfighter.com/support-ticket" rel="nofollow noopener noreferrer" target="_blank">Submit a Ticket</a>

Demos showing how to properly scan Passports and Driver's License Size Documents using the AT10K scanner

AT10K - Scanner Demos

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